Arrival Inspection
Warehouse inspection covers visible features such as colour, obvious damage, stains and the ordered model or version. For clothing, the size check uses the label or tag and the recorded order instructions.
Start your review by matching the item in the warehouse with the product and options you paid for. Then look at the available photos for visible discrepancies.
Use the same review order each time: identify the item, read any visible labels, then inspect the front, back and available detail views. For a jacket, this might mean checking the selected closure and lining; for shoes, compare both shoes where the photos allow it.
Inspection Limits
Actual measurement errors, colour differences and the effect of using the product are outside the stated routine inspection scope. For a size concern, compare your saved listing measurements and order options with any readable labels; matching labels alone do not establish fit.
Electronics receive an appearance check rather than a power-on test. Inspectors cannot verify all accessories inside a sealed box. Arrival photos therefore do not confirm working condition or a complete sealed package.
Photo Review
Use a specific question for each check: does the label match, is the visible item damaged, or is the selected colour shown? Keep the relevant order number and the image showing the issue together.
Review the arrival photos attached to your own order rather than treating a catalog thumbnail as its inspection record. Seller images present the listing, while a shared QC reference shows a different order; neither replaces the arrival record for the item allocated to you.
Separate a visible problem from a detail the photo does not show clearly. An unreadable label or hidden seam is an unanswered question, rather than proof of a defect. Describe the exact view or information you need when asking support for clarification.
Problem Resolution
Contact support promptly with the order details and evidence if you identify a discrepancy. Check the return-request conditions and deadline before deciding whether to keep or return the item. Resolve that decision before including it in an international parcel.
A useful report pairs the selected option with the photo showing the difference and states what you want checked. For example: “Order EXAMPLE-01: I selected navy, size L. The arrival label appears to say M. Please confirm the label and the option received.” This is an illustrative message, not a real order or a promise of a particular remedy.
If the label is blurred, describe it as unreadable and request clarification rather than reporting a confirmed size mismatch. Keep the reply with the order so you can decide whether to accept the item, ask another question or request a return.