Balance Recharge

Open User Center → Balance, select a recharge method, enter the amount and review the confirmation before paying. Keep the transaction reference with the amount, currency and date.

Adding funds and paying an order are separate actions in the buying workflow. After a recharge, check the resulting balance and the order you intend to pay. A payment-provider receipt confirms that transaction; it does not by itself show that the product order or international parcel has been paid.

PayPal Currency and Fees

PayPal recharge is processed in US dollars. The currently listed recharge charge is 5.0% plus $0.44, and crediting can take 1–60 minutes. Confirm the fee and conversion shown for the actual transaction before authorising payment.

A top-up amount and the resulting usable balance are different figures when conversion or charges apply. Include those charges in your total order budget. Do not use a product card’s approximate USD price to predict the balance credited.

Compare the amount charged by the provider, the displayed fees and conversion, and the net balance credited. Keep those figures in their stated currencies. This makes it easier to explain a difference without confusing the recharge amount with the amount later spent on an order.

Address Consistency

For PayPal, the address entered on the payment page must match the shipping address used when submitting the Lovegobuy parcel. Check the intended delivery address before completing that payment, then verify it again during parcel submission.

Payment-Status Problems

If the payment provider shows success but Lovegobuy shows failure, contact support with the transaction details for verification before paying again.

For a declined payment, check the entered information. If the problem is browser-related, clearing cookies or using another browser is a listed troubleshooting step. Separate a declined transaction from a successful payment that has not yet been credited.

Before retrying, review both the provider’s transaction history and the Lovegobuy balance or order status. An illustrative support record would include: “Provider shows a completed $50 payment at [time], reference [transaction ID]; Lovegobuy balance has not changed as of [check time].” Replace the placeholders with the actual details and include the relevant status evidence. The $50 is an example, not a required top-up amount.

Payment Checklist

  • Amount, currency, conversion and recharge charge.
  • Required payment and parcel address match.
  • Transaction reference and the resulting account status.